Store Return Policy

Dear Valued Customer,

Mi Store Management will exchange or refund products provided the following conditions are met:

  • The product is accompanied by the original receipt.
  • The product is sealed and in its original condition.
  • The product to exchanged or returned within 15 days from the date of purchase.
  • The product is to exchange with another product of the same or higher value in which case the difference should be settled.
  • Items purchased can be exchanged or refunded within 15 days provided: The product must be in its original packing condition (including instruction manual and all accessories), which means it is unworn, unopened from shrink wrap or seal opened, unused and in its original condition. For defective Items:
  • Goods will not be considered for return or exchange after 15 days from the date of invoice. Standard warranty conditions shall apply in case of any defect/repair.
  • Standard warranty term as applicable, against manufacturing defects only from the date of invoice unless otherwise specified.

Apple Products:

  • The customer should visit Mi Care (Apple Authorized Service Center) and get the product inspected by our Apple Technicians.
  • Within 15 days, Mi Store can then replace the products only if Apple Technician has approved the replacement.
  • After 15 days of purchased, the Apple Limited Warranty will follow. Mi Care will do the replacement of the item.
  • No refund for defective items after 15 days from the date of purchased.

Third-Party (Non-Apple Brand)

  • All electronic item comes with 1 Year Limited Warranty replacement.
  • Damaged items cannot be replaced.
  • Item can be replaced directly by Mi Store only if accompanied by receipt.
  • If the item is not available, the customer needs to wait for the replacement item to come.
  • Defective items cannot be replaced to another item.
  • No refund for defective items after 15 days from the date of purchased.

Mi Care is an Apple Authorized Service Center; located in Oman Avenues Mall B-10.

Service Timings: Sun – Wed 10AM – 10PM
Thu – Sat 10AM – 11PM

Thank You,
Mi Store Management